FAQs
Frequently Asked Questions
Welcome to Sorsd — where trending products meet exceptional service.
We have put together answers to your most common questions to ensure your shopping experience is smooth, secure, and satisfying.
Still need support? We are here for you every step of the way.
How can I contact Sorsd?
Have a question, concern, or just want to say hi?
Reach our friendly customer support team at support@sorsd.com.
We are always happy to help and will get back to you promptly with the answers you need.
Do you ship worldwide?
Yes! Sorsd ships globally — so no matter where you are, we will deliver trending, high-quality products straight to your door.
Where do you ship from?
We partner with trusted fulfillment centers and global logistics hubs to ensure fast and efficient delivery across all regions.
Can I change or cancel my order?
We begin processing your order shortly after you place it to get it to you as fast as possible.
If you need to cancel or make changes, please email us within 12 hours of ordering.
After that, your order may already be on its way — but do not worry, once received, you can return it for a full refund.
What payment methods do you accept?
We accept all major payment methods, including:
Visa, Mastercard, American Express, and PayPal.
All transactions on Sorsd are 100% secure, protected by advanced encryption and industry-standard data protection protocols.
When will my order be processed and shipped?
Orders are processed Monday to Friday (excluding holidays).
Please allow 1–3 business days for processing. Once your order is ready, it’s typically shipped the following business day.
Please note: During peak seasons and big sales, processing times may extend slightly.
How long does delivery take?
Our goal is to deliver your order as quickly as possible.
Due to global demand, the estimated average shipping time ranges from 5-20 business days.
This estimate may be shortened or extended depending on your shipping location.
All shipping estimates are calculated at checkout after you provide your shipping address.
Please make sure you double-check before ordering so you know when to expect your delivery.
What if I do not receive my order?
We have got you covered.
If your order has not arrived by the last day of your estimated shipping time, you are eligible for a full refund — no questions asked.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days of approval.
Timing may vary depending on your bank or card provider.
If you have not seen the refund after this period, we recommend contacting your bank for an update.
Will I be charged customs duties or taxes?
All prices on our site are shown tax-free.
You may be required to pay local duties, taxes, or customs fees upon delivery — these are set by your local authorities and are your responsibility.
For exact rates, please contact your local customs office.
Is my personal and payment information safe?
Yes — your security is our top priority.
Sorsd uses advanced encryption and secure payment gateways to keep your information safe, private, and protected at all times.
How do I return an item?
Not completely satisfied? No problem.
Simply contact us at support@sorsd.com, and our team will walk you through the return process quickly and easily.
What if my item arrives damaged, incorrect, or defective?
If this happens, we will be truly sorry that it did.
Please contact us with your order number, a short explanation, and photos of the issue.
We will resolve it right away and ensure you get the product you deserve.
If you need anything else, please email us anytime at support@sorsd.com — we are here to make your experience exceptional.